We are committed to protecting your personal and medical information. This Privacy Policy explains how information shared through orthopaedic.lk is collected, used, and safeguarded.
Medical Disclaimer
• The information provided on this website is intended for general educational purposes only and should not be considered medical advice. Every patient’s condition is unique, and treatment decisions can only be made after a proper medical consultation and clinical assessment.
• Online communication, including email or messaging, does not replace an in-person examination or formal doctor–patient relationship until a consultation has been completed. Any treatment plans discussed prior to travel are provisional and may change after physical evaluation and necessary investigations.
• While we aim to provide accurate and up-to-date medical information, outcomes of medical and surgical treatments can vary between individuals, and no specific results can be guaranteed.
• If you are experiencing a medical emergency, please seek immediate care at the nearest hospital.
Information We May Collect
When you contact us or submit medical information, we may collect:
• Name and contact details (email, phone, country of residence)
• Medical reports, scans, and health-related information you choose to share
• Travel-related details relevant to treatment planning
• Website usage data (such as cookies or analytics data)
We only collect information necessary to respond to your inquiry and plan medical care.
How Your Information Is Used
Your information may be used to:
• Review your medical condition and provide a professional opinion
• Communicate with you about consultations, treatment options, and travel planning
• Arrange hospital services and investigations when required
• Provide follow-up care and medical documentation
• Improve our website and services
We do not sell or share your personal data for marketing purposes.
Sharing of Information
Your information may be shared only when necessary and appropriate, such as with:
• Hospitals involved in your care
• Medical professionals assisting in your treatment
• Cooperative medical partners (for coordination or follow-up, with your consent)
• Insurance providers, if you request documentation
All sharing is done with respect for patient confidentiality.
Data Security
We take reasonable steps to protect your personal and medical information from unauthorised access, loss, or misuse. However, no internet-based communication system can be completely secure, and patients share information at their own discretion.
International Communication
By contacting us from outside Sri Lanka, you understand that your information may be processed in Sri Lanka for the purpose of medical consultation and care coordination.
Your Rights
You may request to:
• Access the personal information you have shared
• Correct inaccurate details
• Ask us to delete information that is no longer required for medical or legal purposes
Requests can be made via email
Cookies and Website Analytics
Our website may use cookies or analytics tools to understand visitor behaviour and improve user experience. These tools do not collect sensitive medical information.
Contact for Privacy Concerns
If you have questions about this Privacy Policy or how your information is handled, please contact:
📧 info@orthopaedic.lk
📞 +94 77 676 2763